At Skipaa, we understand that sometimes plans change. This Cancellation Policy explains how order cancellations work, and when you may be eligible for a refund.
You may cancel your order under the following conditions:
Before the restaurant accepts or begins preparing the order:
✅ You can cancel the order and receive a full refund.
After the restaurant starts preparing the order or once the delivered to you by the riders:
❌ The order cannot be canceled and is non-refundable.
To cancel an order:
Go to your Order History in the app.
Select the current order.
Tap “Cancel Order” (if the option is still available).
We or the restaurant may cancel an order in certain situations, such as:
The restaurant is unable to fulfill the order (e.g., out of stock).
Technical issues or errors with the platform.
Inability to reach you for delivery after repeated attempts.
If this happens, you will receive a full refund automatically.
If the delivery partner is unable to contact you at the time of delivery and you are unavailable, the order may be marked as delivered and non-refundable.
Always make sure your contact details and address are correct before placing an order.
Approved cancellations are refunded to your original payment method.
Refunds may take 5–10 business days depending on your bank or payment provider.
In some cases, Skipaa may offer app credits instead of a full refund.
Skipaa reserves the right to make exceptions to this policy for certain circumstances, such as:
Duplicate orders
Technical errors during checkout
Orders with proven quality or safety issues (requires photo evidence)
If you're unsure whether your order qualifies for cancellation or refund, contact our support team:
📧 Email: support@skipaa.com
📱 In-App Chat: Available under "Help Center"
We may update this Cancellation Policy from time to time. Please review the most recent version before placing an order.
