At Skipaa, customer satisfaction is our priority. We work closely with restaurants and delivery partners to ensure your orders arrive fresh, accurate, and on time. If something goes wrong, we're here to help.
Customer-Initiated Cancellations
You may cancel your order within a limited time after placing it. Once the restaurant has started preparing the food or the delivery has begun, the order cannot be canceled.
Restaurant or App-Initiated Cancellations
In rare cases, orders may be canceled due to unavailability, technical issues, or inability to deliver. In such cases, you will receive a full refund.
Refunds may be issued in the following cases:
You received the wrong items or incomplete order
The order was never delivered
Food was unreasonably delayed beyond the estimated time (subject to verification)
The food was spoiled or unsafe to eat (must be reported with photo proof immediately)
Delivery and service fees are non-refundable once the order is out for delivery
Orders canceled after preparation has started are not eligible for a full refund
We do not issue refunds based on taste preferences or late reports (e.g., more than 2 hours after delivery)
To request a refund:
Go to the Order History section in the app
Select the order and click “Report a Problem”
Choose the issue and submit any required proof (e.g., photo evidence)
Our support team will review and respond within 24–48 hours
Alternatively, you can contact us at:
📧 support@skipaa.com
Approved refunds will be processed to your original payment method
Refund timelines depend on your bank or payment provider (typically 5–10 business days)
In some cases, Skipaa may issue app credit instead of a monetary refund
If you are unsatisfied with our decision regarding a refund, please reach out to us for further review. We aim to resolve all issues fairly and promptly.
We may update this Refund Policy at any time. Please review it regularly for any changes.
