At Skipaa, we’re committed to delivering your food quickly, safely, and reliably. This Shipping Policy outlines how and where we deliver orders placed through our app or website.
Skipaa currently delivers to select cities and regions. You can check availability by entering your location in the app.
📍 We are actively expanding — if we're not in your area yet, stay tuned!
Estimated Delivery Time: 30–60 minutes (may vary based on distance, order size, restaurant prep time, traffic, and weather).
You'll receive real-time tracking updates once your order is confirmed and on its way.
While we strive to deliver on time, delays may occur due to factors beyond our control.
Skipaa operates during the following hours (may vary by region):
🕒 Monday–Sunday: 9:00 AM – 11:00 PM
Some restaurants or partners may operate with limited hours.
Delivery fees vary by distance, restaurant, and promotions.
Fees are clearly displayed at checkout before you place your order.
Some orders may include a small service fee.
We offer no-contact delivery for your safety. You can request to have the delivery left at your door during checkout.
Please ensure someone is available to receive the order to avoid missed deliveries.
If the delivery driver cannot reach you after multiple attempts (e.g., incorrect address or no answer), your order may be canceled without refund. Always double-check your contact details and address before placing an order.
If your delivery is missing items, incorrect, or arrives in poor condition, please report it within 1 hour via the “Report a Problem” option in the app or contact:
📧 support@skipaa.com
Our team will investigate and may offer a refund, replacement, or credit depending on the situation.
We may update this Shipping Policy to reflect changes in our services or service areas. Please check this page periodically for updates.
